Extended Support Analyst

Fort Collins, CO

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Position Summary & Major Responsibilities:

Telvent has a career opportunity for a motivated person to work as a member of our Support Services Team.This individual will have the skills to solve internal and external technical issues ranging across customization bugs/enhancements, product configuration, database configuration, core (OOTB) software defects and education.

This position is responsible for ongoing support and maintenance of custom software GIS applications used by electric, gas, water, and wastewater utility clients. The ideal candidate will have excellent object-oriented programming, problem-solving, and client relation skills.

Extended Support Analysts work independently and as a member of a small team to resolve technical issues for clients.This person will serve as one of the main contacts to a client base that is knowledgeable, technical, and often in operation-critical functions at utility companies.This person will play a significant role in creating and maintaining the client relationship that is valuable to our organization.Extended Support Analysts use their skills to solve internal and external technical issues ranging across database configuration, software defects, and education.

Duties and Responsibilities:

• Provide technical assistance on supported application software for internal and external clients.
• Troubleshoot possible software bugs with subject matter experts and developers, and log software bugs with development team.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Report client functionality requests or software change requests to development team.
• Contribute to knowledge base of resolution paths and known issues accessible both internally and externally.
• Other responsibilities as assigned

Education & Experience Preferred:

• Bachelor of Science degree in CIS or CS preferred, or related field with computer emphasis
• Ability to work in a dynamic fast paced environment.
• Must possess strong analytical, problem solving, researching skills.
• Must have experience in Windows-based software development tools, including Visual Studio.Experience in both Visual Basic and C# a plus.
• High level of professionalism in oral and written communication skills.
• Be independent, self-motivated, team player and have a people-oriented personality.
• Must demonstrate the ability to interact with peers, management, and other departments in a professional manner.
• Prior experience with GIS software preferred and experience with ArcFM Solution software would be a plus.
• Prior Support Services experience would be a plus.
• Experience working with electric, gas, water and wastewater utility companies would be a plus.

About Telvent
Telvent is a global IT solutions and business information services provider dedicated to helping improve efficiency, safety and security for the world’s leading companies. Telvent serves markets that are critical to the sustainability of the planet, including the energy, transportation, agricultural and environmental sectors. (www.telvent.com)

About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine manufacturers, Non-residential buildings, Data centers & Networks, and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group’s 110,000 plus employees achieved sales of 20 billion euros in 2010, through an active commitment to help individuals and organizations make the most of their energy.
www.schneider-electric.com/company

To Apply:

To be considered for this position, please email your resume to recruit@telvent.com and state the job title in the subject line. You may also mail or fax your resume to:

Telvent
Attn: Kara
4701 Royal Vista Circle
Fort Collins, CO 80528
Fax: 970-223-5577

An Equal Opportunity / Affirmative Action Employer M/F/D/V