Technical Support Engineer

Fort Collins

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Telvent is seeking a Technical Support Engineer in Fort Collins, CO to research, use tools to dig deep into complex issues, and enjoy looking at code to aid in their troubleshooting. Please read full job description below.

Company Overview

Telvent delivers Information Technology for a sustainable and secure world. Telvent delivers sustainable smart electric grid solutions – offering proven, real-time information management tools and practical utility experience. Its complete Smart Grid Solution suite is built on a single data model available across the enterprise for optimized decision making.

This integrated, scalable solution will let utilities efficiently plan, design, operate and evolve a reliable and efficient smart electric grid for the benefit of customers and the environment, today and tomorrow.At the source of Telvent’s success are its people.

Job Description

Software Support Engineers at Telvent are highly capable, technical professionals. We are looking for individuals who like to research, use tools to dig deep into complex issues, and enjoy looking at code to aid in their troubleshooting. Support Engineers work independently and as members of a small team to resolve technical software issues for clients. Support team members serve as one of the main contacts to a client base that is knowledgeable, technical, and often in operation-critical functions at utility companies. Support Engineers play a significant role in creating and maintaining the client relationship that is valuable to our organization. Technical issues we address range across database configuration, software defects, and user education.

Duties and Responsibilities

• Provide technical assistance on supported software for internal and external clients.
• Troubleshoot possible software bugs with subject matter experts and developers, and log software bugs with development team.
• Report client functionality requests or software change requests to development team.
• Maintain knowledge base of resolution paths and known issues accessible both internally and externally.
• Provide proactive communication to clients, account managers and project managers.
• Assist in monitoring the Technical Support forum and website.
• Other responsibilities as assigned.

Position Requirements

• Bachelor of Science degree in CS or CIS preferred. Relevant job experience will also be considered in lieu of a degree.
• Understanding of coding principles, comfortable reading and understanding code, and basic capabilities in writing code.
• Ability to work in a dynamic fast paced environment.
• Must possess excellent analytical, problem solving, researching skills.
• High level of professionalism in oral and written communication skills.
• Be independent, self-motivated, team player and have a people-oriented personality.
• Must demonstrate the ability to interact with peers, management, and other departments in a professional manner.
• Prior experience with GIS software a plus.
• Prior Technical Support experience a plus.

About Telvent
Telvent is a global IT solutions and business information services provider dedicated to helping improve efficiency, safety and security for the world’s leading companies. Telvent serves markets that are critical to the sustainability of the planet, including the energy, transportation, agricultural and environmental sectors. (www.telvent.com)

About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine manufacturers, Non-residential buildings, Data centers & Networks, and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group’s 110,000 plus employees achieved sales of 20 billion euros in 2010, through an active commitment to help individuals and organizations make the most of their energy.
www.schneider-electric.com/company

To Apply:

To be considered for this position, please email your resume to recruit@telvent.com and state the job title in the subject line. You may also mail or fax your resume to:

Telvent
Attn: Kara Cutter
4701 Royal Vista Circle
Fort Collins, CO 80528
Fax: 970-223-5577

An Equal Opportunity / Affirmative Action Employer M/F/D/V