Contact the Telvent Customer Service Department at +1 713.346.0653 between the hours of 8:00 AM to 5:00 PM Central Time Zone. RMA requests may be E-MAILED to sara.barton@telvent.com or faxed to +1 713.939.0393.

A customer service representative will request the following information.

• Company Name and Return Shipping Address
• Billing Address
• Contact Name and Phone Number
• Purchase Order Number or Warranty Status
• Part Number
• Serial Number
• Description of the Failure

Note: The Part Number is the thirteen-digit number found on a clear or opaque label attached to the board and the Serial Number is the seven- or nine-digit number immediately following the part number. Telvent processes, tests, and repairs boards as individual pieces — not as assemblies (Example: A Baseboard with CPU is processed as two boards). The part number and serial number of all boards being returned must be included on the RMA as each board returned is subject to a repair/check-out fee.

After obtaining all of the above information, the representative will issue a Return Material Authorization Number (RMA).  The board(s) can then be sent to the Telvent office at the address listed below.  We ask that all the following information appear on the outside of the shipping carton.

TELVENT USA CORPORATION
ATTN: REPAIR DEPARTMENT
RMA # _________
7000A HOLLISTER RD
HOUSTON, TEXAS  77040-5337

Note: All return shipping charges will be billed at cost with a 15% handling fee.

RTU Maintenance

Telvent offers packages that include no charge repairs, priority turnaround and one way shipping. Contact the Service Department for pricing.

Important Packing Information

Telvent takes utmost care to insure that the boards we manufacture and receive back for repair are handled properly to avoid damage. Please make note that it is highly recommended that all boards be sent in individual, sealed anti-static producing bags. Shipping boards unprotected in shipping peanuts may cause severe damage. Anti-static shipping material, such as foam or anti-static bubble wrap, is desirable and will insure the safety of the electronics if used properly with protective bags.