After you have downloaded and installed DTN ProphetX® , and then launched the program the first time, you will need to register your name, e-mail, address, etc. with Telvent DTN - you may have to re-connect.  

Before contacting technical support, please follow the instructions below.  

If you have already registered and are connected, and want to know how to get started using DTN ProphetX,  skip the rest of this section and go to the documentation on the left for the version of DTN ProphetX you are using.

Registering

The first time you start DTN ProphetX, you must enter all of the information requested on the User Registration screen. This information will include the following:

• Your User ID:  Your e-mail address.
• Your preference for a primary source of news; Ag, Energy, Metals or Active Trader.  

Check the diamond on the status bar at the bottom of your DTN ProphetX window.  If it is red, you did not connect. Please continue reading.  Otherwise, refer to the resources at left to help you get started using DTN ProphetX.

Connecting to the Quote Server

When you open DTN ProphetX, it automatically connects with your quote server. If it fails, the diamond on the status bar at the bottom of your DTN ProphetX window will be red. If this happens, click on the change server button for the version of DTN ProphetX you are using.

In the Connection Properties dialog box:

• Internet Clients (you are connecting to a Telvent DTN off-site quote server via the internet) select prophetx1.dtn.com.
• Corporate Clients (you are connecting to an on-site corporate quote server via your internal network) select the name of your quote server

Click the Connect button.

The diamond on the status bar will now alternate between blue and aqua and you are connected.

If You Did Not Connect

If the above steps did not connect you to your quote server, there are several things you can try.  Please click the appropriate link below for more information.

Internet Client | Corporate Client