RTMC Operator

Fort Myers, FL

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The RTMC Operator positions are one of the highest profile positions in the RTMC, since they are the eyes and ears or detection and management of all activities being handled by the RTMC.All work is performed under direct to moderate supervision.

Operationally, the RTMC Operator I is responsible for the principal monitoring of the roadways which includes detection, confirmation, system updates, and response to scheduled and unscheduled traffic events, congestion, and travel time imbalances in the RTMC geographical coverage area with monitoring and/or surveillance capabilities.For ATIS/511, the RTMC Operator I is responsible for monitoring traffic, incidents, and special events in the RTMC coverage area and will report real time traffic status through a variety of media outlets to the traveling public.

Examples of Duties:

• Accept personal responsibility of all work output from the RTMC
• Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Road Ranger reports, FHP reports, internal systems, GUI display/detector data, etc.
• Manage events and congestion using the SunGuide software system and its devices.This includes electronic systems such as the website server and incident detection algorithms as well as field equipment such as vehicle detection stations, CCTV cameras, DMS, etc.
• Facilitate incident management which includes, but is not limited to: detection, verification, response, notification, DMS activation, and incident reporting.These steps must be processed through to completion.
• Constantly monitor all active traffic events and abandoned vehicles that occur during the shift and ensure that the information is entered correctly into SunGuide
• Dispatch Road Rangers to motorists, events, and other activities that require their assistance in a timely and efficient manner.Log all activities into the SunGuide database and ensure the quality of information is complete and concise.
• Detect, confirm, and track equipment failures that affect control room equipment such as the central system, computers, CCTV monitors, and large screen display units, as well as RTMC system field equipment such as CCTV cameras, VDS, and DMS.
• Coordination with other operations staff with regards to external agency communications and general control room coordination.This is always critical and is especially important at shift change.
• Coordination with other agencies to obtain a full understanding of the status of all control room activity
• Inform Emergency Services of traffic events.The RTMC Operators will assist the RTMC Shift Supervisors by informing all Emergency Services of traffic events in the geographical coverage area of the RTMC.These events vary in their scope and the methods on how the operator responds, notifying Road Ranger FHP local police, fire, and EMS services.The operators are responsible for ascertaining the level of response needed and contacting the appropriate services using the telephone numbers supplied to them in the RTMC SOG and SOP.
• Package the information received from traffic monitoring activities, public safety agency scanners, pagers, e-mail alerts, and field devices for dissemination to real time traffic reporting media such as the 511 telephone system, websites, and alert systems
• Assist with the data collection for the various monthly reports, daily reports, telephone logs, operator performance reports, travel speed and travel time reports, incident reports, field equipment failures, and any other reports that are outputted from the RTMC
• Produce reports for RTMC management that will enable weekly, monthly, and yearly analysis.
• Utilize good verbal and written communications skills and a thorough understanding of the daily traffic management techniques utilized by the RTMC
• Disseminate information to local radio, traffic agencies, and the motoring public
• Notify the appropriate personnel of traffic signal malfunctions, damage to equipment and materials on state roadways, and general incident/congestion scenarios
• Perform record keeping tasks, as required
• Assist RTMC Shift Supervisors with report data collection and record keeping tasks to include monthly reports, telephone logs, operator performance, incident reports, and any other reports that are requested.
• Answer telephones, fax incident information, and create/send incident alerts by e-mail and pager
• Adhere to the guidelines of the RTMC SOG, SOP, and DMS SOP
• Accept constructive feedback from management regarding job performance
• Accept requests for on-call appearances with minimal notice from management during any shift
• Handle calls from motorists professionally and gathering the information necessary to properly assist
• Turn each CCTV camera at least twice per hour to scan the roadways for events.
• After 1 year of the hire date, RTMC Operator Trainees must be tested and certified.The examination will attempt to test the knowledge of at least the following disciplines:
• Traffic Monitoring
• CCTV Camera System
• Radar Detector System
• Barrier Detection System
• DMS Activation
• Computer Systems & Software
• Road Ranger Service Patrols
• System Malfunction Identification
• Media Coordination
• General Incident Management
• Corrective action and retraining steps are taken following any deficiency in the testing process
• All other tasks assigned by FDOT District 1

Organizational Relationships:

The RTMC Operator I is the second tier in the operations staff organizational structure.RTMC Operator I employees report directly to an assigned RTMC Shift Supervisor.

Knowledge, Skills, and Abilities:

• Ability to understand ITS principles
• Skilled in interpersonal relationships
• Ability to work alone or in a group setting
• Ability to clearly communicate technical information in layman’s terms
• Ability and willingness to work alternate work schedules and be on-call 24 hours a day
• General computer knowledge
• Skilled in the use of Windows based applications
• Ability to write reports
• Ability to coordinate real time activities and priorities
• Knowledge of communications and disseminating information via multiple communications devices

Desirable Qualifications:

Education:All operators must have graduated from an accredited high school or possess a high school equivalency certificate.A college level education is desired, but not required.

Qualifications:All operators must have the ability to work in a high-pressure environment.The operator must be flexible for on-call duty with short notice, and work in cooperation with other employees.Some experience in the use of personal computers and database entry is necessary.Normal amounts of lifting and climbing are required on an occasional basis.The operator must be physically able to see, read, and hear to perform at the RTMC.The Operator must have no specific safety, health restrictions, or limitations.

About Telvent

Telvent (NASDAQ: TLVT) is a global IT solutions and business information services provider that improves the efficiency and reliability of the world’s premier organizations. The company serves markets critical to the sustainability of the planet, including the energy, transportation, agriculture, and environmental sectors. (www.telvent.com)

To Apply:

To be considered for this position, please email your resume to katie.foerster@telvent.com and state the job title in the subject line. You may also mail or fax your resume to:

Telvent
Attn: Katie
11400 Rupp Drive
Burnsville, MN 55337
Fax: 952-882-4453

An Equal Opportunity / Affirmative Action Employer M/F/D/V