Technical Account Manager

Fort Collins, CO

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Position Summary:

Telvent Utilities Group has a career opportunity for a motivated person to join our Extended Support & Maintenance team in our Customer Support department.The Technical Account Manager will:

• Work directly with Extended Support & Maintenance clients’ named contacts to facilitate Extended Support & Maintenance services and issue management needs.
• Proactively deliver (or coordinate the delivery of) all committed Extended Support & Maintenance services in a timely and high quality manner.
• Perform issue management and resolution.
• Be familiar with these clients’ architecture, infrastructure and business goals.
• Work closely with Support Engineers, Analysts, Program Managers, Solution Specialists, Project Managers and Strategic Account Managers.
• Report to the Extended Support & Maintenance Manager.

Duties and Responsibilities:

• Responsible for the overall coordination with the client regarding the Extended Support & Maintenance Program.This may include communication with the client on the status of open issues, software updates and upgrade procedures.
• Responsible for testing and diagnosis of issues reported by Extended Support & Maintenance Program clients.This may include examination and debugging of custom code developed by Telvent Utilities Group.   
• Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved.
• Maintain a schedule of planned and active Extended Support & Maintenance Program tasks for each client.
• Work with Telvent Utilities Group System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an Extended Support & Maintenance Program agreement is in place.
• Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients.
• Keep open issues up to date.
• Generate monthly utilization reports
• Manage knowledge base of client documentation

Preferred Requirements:

• Bachelor of Science degree in Computer Science, CIS, Engineering, or Geography (or related field with computer emphasis).Relevant job experience will also be considered in lieu of a degree.
• Prior experience using GIS software with knowledge of software development using Visual Studio solutions within an ESRI environment.A working knowledge of programming and software design concepts is a plus.
• Experience managing and implementing projects within a utility environment.
• Strong interpersonal, written, and oral communication skills as well as client relations experience is a must.
• Experience with Oracle, SQL Server, Microsoft Access and SQL is preferable.
• Ability to work in a dynamic fast paced environment while managing multiple tasks.
• Project Management certification is a plus.

About Telvent Utilities Group:

Telvent Utilities Group offers competitive wages and benefits including life insurance, short and long-term disability coverage at no cost to employees, partially paid health and dental insurance for you and your dependents, tuition and training reimbursement, Section 125 plan, 401(k) retirement plan, Employee Assistance Program, paid holidays, vacation and sick time.Telvent Utilities Group headquarters offices are located in Fort Collins, CO.Additional locations are in Philadelphia, PA and Athens, GA.Applicants must pass a background check.

About Telvent
Telvent is a global IT solutions and business information services provider dedicated to helping improve efficiency, safety and security for the world’s leading companies. Telvent serves markets that are critical to the sustainability of the planet, including the energy, transportation, agricultural and environmental sectors. (www.telvent.com)

About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine manufacturers, Non-residential buildings, Data centers & Networks, and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group’s 110,000 plus employees achieved sales of 20 billion euros in 2010, through an active commitment to help individuals and organizations make the most of their energy.
www.schneider-electric.com/company

To Apply:

To be considered for this position, please email your resume to recruit@telvent.com and state the job title in the subject line. You may also mail or fax your resume to:

Telvent
Attn: Kara Cutter
4701 Royal Vista Circle
Fort Collins, CO 80528
Fax: 970-223-5577

An Equal Opportunity / Affirmative Action Employer M/F/D/V